Meet Our Staff
Local Experts Providing Excellence

Over 100 years Of Combined Experience 

Authorized Erie Insurance and Progressive Insurance Agency

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Our Team Of Experts

Pam Hoffman Farnham - Co-owner of Farnham Insurance

Pamela Hoffman


Pam is the daughter of Farnham Insurance founder John Farnham who started the agency in 1972. She currently co-owns the agency along with her brother Jay Farnham. She began working at Farnham Insurance in 1984. Pam attended Wilmington University Brandywine and graduated with an Associate Degree in Accounting. She is a licensed agent in Property/Casualty, Life, Accident and Health insurance. She obtained her licenses in 1984. Pam believes her purpose is to continue the founding principles taught to her by her father. She strives to treat each and every client as she would want to be treated, as well as provide valuable service to policyholders. Pam has 3 children.


Jay Farnham - Co-owner of Farnham Insurance

Jay Farnham


Jay is the son of John Farnham who founded Farnham Insurance in 1972. He currently co-owns Farnham Insurance with his sister Pamela Hoffman. In 1988 Jay began working for the agency after attending Millersville University. He is a licensed agent in Property/Casualty, Life, Accident and Health insurance. He was licensed in 1989. Jay continues to pursue the vision of his father — to create an agency where clients and future policyholders feel comfortable that they are being serviced with the very best knowledge, respect, and honesty that they deserve. Jay is married and has a son.


Patty Hodges - Agent of Farnham Insurance

Patty Hodges


I have been with Farnham Insurance since July of 1994. I am also the sister in law of Jay. I definitely feel like the Farnhams are more than just my employers- but also my family and my friends!

I have been married to my husband Ron for 30 years and we have three sons- Logan age 26, Tyler age 23 and Garrett age 18. The boys have finally slowed down with their activities so to not be bored – we have added a now 2 year old Golden Retriever named Bella and will be getting her a brother in the near future.

I enjoy working with all personal lines of insurance. If I don’t know an answer to something I will get the answer for you so as not to give you incorrect information. I feel like strong customer service comes natural for me- as I truly enjoy talking with people and it is all I have ever done in my career.

I love my job with Farnham Insurance and I feel like we are a very tight knit office that works well together in all aspects.


Annette Ott - Licensed Property & Casualty Agent of Farnham Insurance

Annette Ott


Annette began her career with Farnham Insurance in 2015. She is licensed in Property, Casualty, as well as Life, Accident, and Health Insurance. She holds a degree in business.

Her insurance career began with the Pennsylvania Farmers Association, where along with her Property and Casualty license she obtained the Certified Insurance Service Representative (CISR) designation. She left the insurance field for the mom-life and raised three wonderful daughters. She re-entered the insurance world happily here at the Farnham Insurance Agency, where she strives every day to go above and beyond to provide the best service experience for each policyholder. In addition to her delight for her job, her hobbies, extracurricular activities, and pure joy- of -life, all center around her amazing husband, precious daughters, adorable granddaughter, and cuddly chocolate labrador retriever.



Ann Marie Christie - Agent of Farnham Insurance

Ann Marie Christie


 Ann Marie began her career with Farnham Insurance in September 2017. She is licensed in Property and Casualty Insurance and is currently working on her Life, Accident, and Health Insurance license. 

Prior to the insurance industry, Ann Marie was a Program Coordinator of Education for a nonprofit organization granted by the Department of Health as one of Pennsylvania’s Regional EMS Councils. She obtained both a PA State and National Certifications in Emergency Medical Services. 

She is driven by her commitment to hard work, integrity, and trust. Ann Marie will go the extra step to make sure every client receives the best professional service possible. She feels working at Farnham Insurance is both a pleasure and an honor. 

Some of Ann Marie’s interests are spending time with family and friends. She is a huge Penn State fan and has a love for the outdoors. She considers herself a lifelong learner and feels you should never stop learning. 

Born and raised in New Jersey, Ann Marie moved to PA in 1987. She currently lives in Carlisle with her wonderful husband Mike, their beautiful daughter Shannon, and their sweet dog Caylee. 


Michelle Mahala - Receptionist

Michelle Mahala

Receptionist / Customer Service Agent

Michelle started with Farnham Insurance in August of 2019. She was previously licensed from 2002-2012 but, took a break to raise her 4 beautiful boys. She has a Bachelor’s Degree in Business Administration from Strayer University Michelle is currently licensed to sell Property & Casualty insurance, she obtained that license in the fall of 2019.


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