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Local Experts Providing Excellence

Over 100 years Of Combined Experience 

Authorized Erie Insurance and Progressive Insurance Agency

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Our Team Of Experts

Pam Hoffman Farnham - Co-owner of Farnham Insurance

Pamela Hoffman


Pam is the daughter of Farnham Insurance founder John Farnham who started the agency in 1972. She currently co-owns the agency along with her brother Jay Farnham. She began working at Farnham Insurance in 1984. Pam attended Wilmington University Brandywine and graduated with an Associate Degree in Accounting. She is a licensed agent in Property/Casualty, Life, Accident, and Health insurance. She obtained her licenses in 1984. Pam believes her purpose is to continue the founding principles taught to her by her father. She strives to treat each and every client as she would want to be treated, as well as provide valuable service to policyholders. Pam has 3 children and 1 grandchild.


Jay Farnham - Insurance Agent

Jay Farnham


Jay is the son of John Farnham who founded Farnham Insurance in 1972. He currently co-owns Farnham Insurance with his sister Pamela Hoffman. Jay began working for the agency in 1988. He is a licensed agent in Property/Casualty, Life, Accident, and Health insurance.

Jay continues to pursue the vision of his father.  Operate an agency where clients and future policyholders feel comfortable knowing they are treated with superior customer service and helpful knowledge. Jay is married and has a son.



Patty Hodges


Patty has been with Farnham Insurance since July of 1994. She is the sister in law of Jay. The Farnhams are more than just employers to her- they are also her family and friends.

She is licensed in Property and Casualty as well as Life, Accident, and Health. Patty enjoys working with all personal lines of insurance. She strives to treat every customer with empathy and believes her customer service skills come naturally. She truly enjoys talking with people and helping them with all of their insurance needs. Patty has been married to Ron since 1990 and they have three grown sons. They also have two energetic pups name Bella and Raider.


Annette Ott - Licensed Property & Casualty Agent of Farnham Insurance

Annette Ott


Annette began her career with Farnham Insurance in 2015. She is licensed in Property, Casualty, as well as Life, Accident, and Health Insurance. She holds a degree in business.

Her insurance career began with the Pennsylvania Farmers Association, where along with her Property and Casualty license she obtained the Certified Insurance Service Representative (CISR) designation. She left the insurance field for the mom-life and raised three wonderful daughters. She re-entered the insurance world happily here at the Farnham Insurance Agency, where she strives every day to go above and beyond to provide the best service experience for each policyholder. In addition to her delight for her job, her hobbies, extracurricular activities, and pure joy- of -life, all center around her amazing husband, precious daughters, adorable grandchildren, and cuddly chocolate labrador retriever.



Ann Marie Christie - Agent of Farnham Insurance

Ann Marie Christie


Ann Marie began her career with Farnham Insurance in 2017. She is licensed in Property and Casualty, as well as Life, Accident, and Health Insurance.

Prior to the insurance industry, Ann Marie was a Program Coordinator of Education for a nonprofit organization granted by the Department of Health as one of Pennsylvania’s Regional EMS Councils. She obtained both a PA State and National Certifications in Emergency Medical Services.

Driven by her commitment to hard work, integrity, and trust, she will go the extra step to make sure every client receives the best professional service possible.

Some of her interests are a love for the outdoors, as well as being a huge Penn State fan. She considers herself a lifelong learner and continually keeps that zest for learning alive!   

Ann Marie is married to her wonderful husband Mike, they have a beautiful and caring daughter Shannon, and a sweet dog named Caylee. 


Michelle Mahala - Receptionist

Michelle Mahala

Customer Service Agent

Michelle started with Farnham Insurance in August of 2019. She was previously licensed from 2002-2012 but, took a break to raise her 4 beautiful boys.

She has a Bachelor’s Degree in Business Administration from Strayer University Michelle is currently licensed to sell Property & Casualty insurance, she obtained that license in the fall of 2019.


Chelssee - receptionist

Chelssee Smith


I started with Farnham in May of 2021. I am excited about a new adventure, previously I was in banking for 10 years.

I am married to my high school sweetheart Brandon; we’ve been together since I was 15. We have 2 beautiful kids, Blake age 6, and Rylee Mae age 4. They keep life very fun and gave me the best title of Mom.  We spend a lot of time outside and enjoy going camping at any opportunity we get.

My experience in customer service started at the age of 14 at Dutch Wonderland, and I have really enjoyed it from thereon. I love getting to serve people every day with a bright smile and a positive attitude.

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